UX| Law Enforcement
Wellness Concept
A focused and adaptable concept to relieve occupational stress for law enforcement officers.
Project duration: 4 months
Target audience: Field Officers, Seniors Law Enforcement, Wellness-Task Force
☝️ Click on the video above to expand ☝️
Personal Contributions
Conducted workshops: Prepared Mural boards for virtual workshops, facilitated sessions, analyzed and synthesized data.
Executed user research: Developed protocols, scripts, co-lead in-depth interviews and synthesized findings.
Collaborated across teams: Advocated design needs rooted in primary user research, collaborated internally for onboarding, information architecture, and UX support.
1. Deep-dive into the Life of Law Enforcement
👇 Roadmap and User Personas
I played a pivotal role in a law enforcement app project, ensuring a user-friendly and non-patronizing experience. My tasks included collecting user research, organizing virtual workshops, engaging in collaboration, and creating UI/UX design. Our team followed a structured process, gathering insights from worldwide experts to create a wellness app tailored for law enforcement.
2. Micro-Interventions over the Long-Term
👇 User Career Journey and Blue-Sky Vision
Our human-centered approach identified key intervention areas, focusing on stress tracking, AI-based coping strategies, and curated options managed by a specialized task force. We prioritized user-friendly design elements and delivered a visionary demonstration, reshaping Microsoft's narrative to prioritize user needs over technological focus.
3. Cultural Shifts from Department Outward
👇 Service Blueprint, Conceptual Walk-Throughs/User Flows
During the 4-month project, our most-critical goal was to introduce a wellness app with a design that would not overwhelm law enforcement. My specific role involved crafting a clear narrative and designing an AI-driven experience that protected officers’ data privacy. Our approach focused on engaging users through extensive workshops and interviews, resulting in a well-defined user journey.
Delivering to the Client
The project received positive feedback. We redirected our initiatives based on our findings and fostered a cultural shift within the team for more-innovative programs.
There’s more!
*Non-disclosure agreement restricts my ability to share confidential information relating to work done for Microsoft. However, I’d love to present to you a guided case study in person or over a call, so let’s connect!